Refund Policy

Last updated: September 9, 2026

The 30-night guarantee

Give Make Me Snore a real try. If your sleep isn't better, email us at hello@makemesnore.com within 30 days of delivery and we'll refund what you paid for the product. Bottle open, half empty, we don't care, and you don't need to ship anything back to us.

The guarantee covers one refunded order per customer or household. It is a genuine risk reversal, not a standing arrangement.

Shipping charges are not refunded.

After 30 days

Refund requests made more than 30 days after delivery are granted entirely at our discretion. We are under no obligation to provide a refund, replacement or credit outside the 30-day window, and a decision we make in one case does not oblige us to do the same in another.

We will still often help where something has genuinely gone wrong. Email us and tell us what happened.

Unopened product

Unopened, unused bottles can be returned within 30 days of delivery for a refund of the product price. Contact us first at hello@makemesnore.com so we can confirm the return. Return shipping is your cost unless the error was ours.

For anything already opened, use the 30-night guarantee above instead. Please do not mail us used capsules.

Damaged, wrong or missing orders

Email us a photo within 14 days of delivery and we'll replace the order or refund it, at our cost. No forms, no runaround.

Sleep Club subscription orders

You can cancel at any time from your account. Cancel before your next renewal is charged and you will not be billed for it.

Once a renewal has been charged and the order has shipped, that order is treated like any other: it falls under the same 30-day window above, subject to the one-refund-per-customer limit.

We do not automatically refund subscription orders because a customer forgot to cancel, though we will always look at the circumstances.

How refunds are issued

Approved refunds go back to the original payment method. Depending on your bank or card issuer the money usually appears within 5 to 10 business days after we process it. We cannot refund to a different payment method.

Abuse

We may decline a refund, cancel an order, or refuse future orders where we see a pattern of repeated refund requests, returns that do not match what was ordered, or other abuse of this policy.

Before you file a chargeback

Please email hello@makemesnore.com first. A person reads it, and almost everything is quicker to fix directly than through your bank.

Your statutory rights

Nothing in this policy limits any right you have under applicable consumer protection law. Where such a law gives you a stronger right than this policy does, that law applies.